I. Warranties
Borehole Machinery
- 12 Month warranty on the hydraulic system/parts/pipes.
- 6 Month warranty on the diesel engine.
- Parts will be supplied at a no charge, however labour and delivery will be for the clients account.
- 12 Month warranty on trailer by manufacturer.
- Warranty is not transferable between parties and only valid to the original purchaser.
- Proof of original purchase must be provided.
- The warranty does not cover misuse or damage caused by unqualified persons operating the machine.
Warranty Labour
Labour at our factory is free of charge during the warranty period as well as parts. The customer is responsible for shipping warranted product to our premises at their expense. Customer may elect to have replacement parts shipped to them when applicable in lieu of labour at the factory.
Warranty Disclaimers
The warranty is deemed void if the equipment has been misused, altered or left exposed to the elements of weather.
Maintenance – machinery & equipment are to maintained. [request maintenance schedule]
II. Liabilities
Home Technologies cc and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the machinery or equipment by the customer. Home Technologies cc shall not be held liable for any damage and/or injury caused by customer misuse of product.
Home Technologies cc and any of its subsidiaries and/or associates only provide basic training of machine operations. It is always recommended that you contact a specialists in this field.
Home Technologies cc and any of its subsidiaries will not be held liable for damages due to loss of orders or income should machine downtime occur.
III. Policies
Returns
We do not accept returns. Hence, we strongly encourage you to consider carefully before placing your order with us. Visit one of our nearest showrooms to demo the product first.
If the item you have received is damaged upon receipt or is faulty, please contact us at info@machinetech.co.za with your order ID/Invoice Number for assistance.
Cancellations
We will accept cancellation at no charge as long as we have acknowledged receipt of your request (via email) before your order is shipped or dispatched.
Once your order is shipped or dispatched, we cannot cancel the order. [local and imports]
To request a cancellation only prior to shipment, please email to cancellations@machinetech.co.za with your order ID/Invoice no. and contact number so we may attend to your request promptly.
IV. Shipping Disclaimer
Once the product has been ordered and has been dispatched from our warehouse the risk/responsibility and insurance falls onto the client/purchaser and freight company. Should the product be damaged in transit we will not be held responsible.
The client should address any problems or damages caused directly with the freight company, which he has contracted to do the delivery. This does not apply should the client contract our company to deliver, install or setup.
PLEASE NOTE:
Payment with ANY DEBIT OR CREDIT Cards incur a 5% surcharge.
We hope this information has been helpful. If you should have any further questions, don’t hesitate to call us at 0860 448367 or email us at: info@machinetech.co.za